If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.
We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
If you are not happy with any aspect of our products / service you can tell us about your complaint in the following ways:
We will aim to resolve your complaint straight away but if we can’t we will contact you within 5 business days to tell you:
We will usually resolve your complaint quickly but if it’s complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.
If we can’t agree a solution within 8 weeks we will:
If your complaint is not resolved, you are entitled to complain to the Glass and Glazing Federation (GGF) at the following address:
The Glass and Glazing Federation
44-48 Borough High Street
London SE1 1XB
Telephone: 0870 042 4255
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