Windows and Doors Advice

Our commitment to customer service- the Network Veka Customer Charter

The Customer Charter is your assurance of peace of mind with every installation by Trent Valley Window and Door Co.
We promise you:

1. The Network VEKA ten-year product guarantee on every installation - with no small print and no hidden clauses.

2. Our Ten-Year Insurance-Backed Guarantee on every installation* - ensuring your complete peace of mind.
3. Our deposit and staged payment protection guarantee on every deposit paid and or stage payment, also backed by our insurance - how better to safeguard your investment?
4. Every Trent Valley installer and surveyor is trained to strict minimum standards to ensure every installation is up to our required specification.
5. Every Trent Valley installation complies with all building and fire regulations.
6. A confidential Customer Satisfaction Questionnaire for every customer - our confirmation that you are completely happy with every installation carried out by your chosen member.
7. All frames are made exclusively from the world-leading PVC-U extrusions from VEKA plc, a world renowned manufacturer with a reputation second-to-none for combining technical excellence with sheer good looks - your guarantee that the materials quality is up to the same standards we demand at every stage of installation.
8. All frames manufactured only by an approved Network VEKA manufacturer to ensure that the chain of quality is unbroken from factory, to your door.
9. Every employee who visits you must carry an up-to-date Identity Card, including a photograph, issued by Network VEKA to reassure you that they are fully trained.
10. Every member has been vetted for financial stability before being allowed to join. We make sure we trust them, before we ask you to.

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